Target

Service&EngagementTeamLeader

$0–0k Edwardsville, Illinois, United States CONTRACT
The Brief

“Service & Engagement Team Leader at Target. Skills: Guest experience, Team leadership, Operations management. Deliver guest experience commitments. Ensure team understands guest experience commitments”

What You'll Achieve.

Drive adoption; Drive usage; Drive guest loyalty; Deliver service and sales goals; Elevate guest experience; Exceed guest service expectations; Decrease wait time; Enhance shopping experience; Drive proficiencies; Promote positive team culture; Promote guest-centric culture; Resolve guest concerns; Deliver pick up and drive up orders efficiently and accurately; Enhance instore security culture

Industry & Context.

Problems you'll solve

Problem solving; Creative problem solving; Troubleshoot opportunity areas

Eligibility Requirements

Physically demanding role, Variable work schedule, Work in varying temperatures, Exposure to humidity, Key carrier responsibilities

What They're Looking For.

Must Have

Must be at least 18 years of age or older, Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed, Work independently and as part of a team, Manage workload and prioritize tasks independently and with a team, Welcoming and helpful attitude toward all guests and other team members, Effective communication skills, Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes, Access all areas of the building to respond to guest or team member issues, Interpret instructions, reports and information, Accurately handle cash register operations, cash transactions, and oversee cash office processes as needed, Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others, Climb up and down ladders as needed, Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary, Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as needed, Ability to remain mobile for the duration of a scheduled shift (shift length may vary)

Nice to Have

Previous retail experience preferred, but not required

What You'll Do.

Deliver guest experience commitments

Ensure team understands guest experience commitments

Provide feedback and hold team accountable

Review metrics to identify opportunities

Demonstrate inclusivity

Execute best practices

Understand sales goals

Support loyalty programs

Follow up on training completion

Engage in development conversations

Personalize recognition and appreciation

Lead accountability culture

Respond to guest concerns

Ensure team stays up-to-date

Evaluate candidates for open positions

Support pick up and drive up orders

Demonstrate ethical conduct

Model physical security processes

Support merchandise protection strategies

Assume store-level leadership responsibilities

Address store emergency needs

How You'll Work.

Team & Collaboration

Work with product team; Collaborate with team members; Work with team

Communication Scope

Effective communication skills

Free ATS check

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