Target
Service&EngagementTeamLeader
“Service & Engagement Team Leader at Target. Skills: Guest experience, Team leadership, Operations management. Deliver guest experience commitments. Ensure team understands guest experience commitments”
What You'll Achieve.
Drive adoption; Drive usage; Drive guest loyalty; Deliver service and sales goals; Elevate guest experience; Exceed guest service expectations; Decrease wait time; Enhance shopping experience; Drive proficiencies; Promote positive team culture; Promote guest-centric culture; Resolve guest concerns; Deliver pick up and drive up orders efficiently and accurately; Enhance instore security culture
Industry & Context.
Problem solving; Creative problem solving; Troubleshoot opportunity areas
Physically demanding role, Variable work schedule, Work in varying temperatures, Exposure to humidity, Key carrier responsibilities
What They're Looking For.
Must Have
Must be at least 18 years of age or older, Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed, Work independently and as part of a team, Manage workload and prioritize tasks independently and with a team, Welcoming and helpful attitude toward all guests and other team members, Effective communication skills, Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes, Access all areas of the building to respond to guest or team member issues, Interpret instructions, reports and information, Accurately handle cash register operations, cash transactions, and oversee cash office processes as needed, Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others, Climb up and down ladders as needed, Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary, Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as needed, Ability to remain mobile for the duration of a scheduled shift (shift length may vary)
Nice to Have
Previous retail experience preferred, but not required
What You'll Do.
Deliver guest experience commitments
Ensure team understands guest experience commitments
Provide feedback and hold team accountable
Review metrics to identify opportunities
Demonstrate inclusivity
Execute best practices
Understand sales goals
Support loyalty programs
Follow up on training completion
Engage in development conversations
Personalize recognition and appreciation
Lead accountability culture
Respond to guest concerns
Ensure team stays up-to-date
Evaluate candidates for open positions
Support pick up and drive up orders
Demonstrate ethical conduct
Model physical security processes
Support merchandise protection strategies
Assume store-level leadership responsibilities
Address store emergency needs
How You'll Work.
Team & Collaboration
Work with product team; Collaborate with team members; Work with team
Communication Scope
Effective communication skills
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