Target
Service&EngagementExecutiveTeamLeader
“Service & Engagement Executive Team Leader at Target. Skills: guest service, sales growth, talent plan, team management. Build a team of passionate and knowledgeable Guest Advocates. Drive total store sales”
What You'll Achieve.
exceed guest service expectations; drive adoption, usage and ultimately guest loyalty; deliver service and sales goals; drive proficiencies for all front of store experiences; promote a positive team and guest centric culture; drive change in key areas with the greatest impact on guest
Industry & Context.
cognitive skills, including problem analysis, decision making
Access all areas of the building to respond to guest or team member issues, Interpret instructions, reports and information, Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds, Accurately handle cash register operations and cash transactions, Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary, As a key carrier, follow all safe and secure training and processes
What They're Looking For.
Must Have
Access all areas of the building to respond to guest or team member issues, Interpret instructions, reports and information, Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds, Accurately handle cash register operations and cash transactions, Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary
What You'll Do.
Build a team of passionate and knowledgeable Guest Advocates
Drive total store sales
Anticipate staffing needs
Manage leaders to follow-up on training completion
Engage in consistent and meaningful development conversations
Personalize recognition and appreciation
Establish a culture of accountability
Understand business reporting and guest insights
Quickly respond to any negative guest shopping experience
Own schedules that follow the scheduling allocation
Manage the store experience by anticipating staffing needs
Ensure Team Leader schedules support a frictionless experience
Be the champion of physical and digital offerings
Stay up-to-date on upcoming major promotions
Utilize guest survey reporting tools
Lead the team to deliver an efficient guest pick up experience
Work a schedule that aligns to guest and business needs
Demonstrate a culture of ethical conduct
Follow all safe and secure training and processes
How You'll Work.
Team & Collaboration
work efficiently and as a team to deliver for our guests; interact with all levels of the organization
Communication Scope
interpersonal and communication skills
Process & Methodology
Manage workload and prioritize tasks independently and with a team
Applying for this Service & Engagement Executive Team Leader role?
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