ServiceDeskTechnician

## Description Role Overview We are seeking an experienced Service Desk Technician to provide hands-on, in-office technical support for end users in a fast-paced corporate environment. This role is responsible for day-to-day workstation support, user account administration, device provisioning, and rapid resolution of IT issues to ensure a high-quality employee experience. ## Key Responsibilities • Provide Tier 1–2 technical support for Windows-based laptops, desktops, and peripherals• Troubleshoot and resolve hardware, software, and operating system issues• Administer Active Directory and Azure Entra ID (user creation, disabling accounts, password resets, group membership)• Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint• Prepare, image, configure, and deploy computers for new hires and replacements• Perform onboarding and offboarding IT tasks (account provisioning, access removal, asset recovery)• Diagnose and resolve common networking, printer, and connectivity issues• Document incidents, requests, and resolutions in a ticketing system• Escalate complex issues while maintaining ownership through resolution• Maintain inventory of IT assets and support lifecycle management• Deliver professional, customer-focused in-office support ## Required Qualifications • 3–5 years of experience in a Service Desk, Desktop Support, or IT Support role• Strong knowledge of Windows 10/11• Hands-on experience with Active Directory administration• Experience supporting Microsoft Office 365• Proven ability to troubleshoot end-user computer issues• Experience preparing and deploying computers for employees• Strong communication skills and customer-service mindset• Ability to work onsite in Seattle, WA ## Preferred Qualifications • Experience supporting macOS / Apple computers• Experience with IT ticketing systems (Zendesk, Jira, ServiceNow)• Basic understanding of networking concepts (DNS, DHCP, VPN)• Experience supporting mobile devices (iOS/Android)•