Link Solutions, Inc.
Technology
ServiceDeskTechnician(Intermediate-Level)
Neural analysis suggests this role is
optimal for mid candidates.
“Service Desk Technician (Intermediate-Level) at Link Solutions, Inc.. Skills: Tier II support, Hardware support, Software support. Provide Tier and Tier II technical support. Recommend system modifications”
What You'll Achieve.
Protect national security
Industry & Context.
Troubleshooting complex problems
U. S. citizen, Active DoW Top Secret Clearance, Non-remote, Relocation incentive available
What They're Looking For.
Must Have
U.S. citizen, Active DoW Top Secret Clearance, BAS Degree in Computer Science, Two (2+) years of experience, Five (5+) years of relevant experience, IAT Level II Certification, Experience creating documentation, Proficiency with Microsoft Office
Nice to Have
Microsoft 365 Certified: Endpoint Administrator Associate, Experience creating documentation, Experience working in DoD environment, Problem solver and troubleshooter, Self-starter requiring minimal supervision, Excellent communication skills, Excellent organizational skills, Attention to detail, Ability to prioritize, Manage multiple tasks
What You'll Do.
Provide Tier and Tier II technical support
Recommend system modifications
Route and escalate requests
network services teams
software systems engineering teams
application development teams
How You'll Work.
Team & Collaboration
Professionally diverse team; Network services teams; Software systems engineering teams; Application development teams
Communication Scope
Written communication; Oral communication
Full Job Description
Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always". We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at White Sands Missile Range, NM. * Must be a U.S. citizen with an active DoW Top Secret Clearance * IAT Level II Certification equivalent or higher * Non-remote (relocation incentive available) The Service Desk Technician will serve as the face of our team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory. Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This opportunity will allow you to work on innovative projects that offer advancement and growth while helping protect our national security. Job Responsibilities: * Provide Tier I and Tier II technical support for hardware and software. * Recommend system modifications to enhance the usability of Information Systems and network resources. * Route and escalate requests to Tier III and other teams for quick customer issue resolution. * May work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems. Please note that this job description is not desi
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