Planar Systems
Electrical/Electronic Manufacturing
ServiceDeskTechnician
“Service Desk Technician at Planar Systems. Skills: IT Help Desk, Device support, ITSM. Provide Level 1 and 2 support. Resolve incidents and requests”
What You'll Achieve.
Timely resolution of incidents and requests; Meet SLAs for resolution of incidents and requests
Industry & Context.
Timely resolution of incidents and requests; Initial triage, support and resolution of application incidents
Ability and willingness to work evenings, after hours, weekends, and on-call, Ability to commute and work at multiple onsite locations, Working with others in a team setting, Ability to effectively manage customers under stress, Some lifting (up to 50 lbs.), Long hours on computer keyboard, Prolonged periods of standing and/or walking
What They're Looking For.
Must Have
2+ years of experience working on an IT Help Desk, desktop, end users or workplace services team, Experience with provision, build, configuration and repair of desktops, laptops. mobile devices, printers, conference room systems and peripherals/accessories, Experience with workplace device operating systems Windows, Linux, Mac OS, iOS, Android etc., Experience working with an ITSM Platform/service such as ServiceNow, Experience with cloud-based security tools such as antivirus, anti-phishing, cybersecurity, password management and active directory, 2+ years of relevant experience with an Information Technology team, High School Education or equivalent, Ability and willingness to work evenings, after hours, weekends, and on-call, Ability to commute and work at multiple onsite locations in Hillsboro, OR, Working with others in a team setting, Ability to effectively manage customers under stress, Some lifting (up to 50 lbs. ). Long hours on computer keyboard. Prolonged periods of standing and/or walking.
Nice to Have
Experience with Microsoft services such as Azure and M365 is desired, Experience with Level 1 support of application services such as Salesforce, Microsoft Dynamics, ADP and Concur is a plus, CompTIA A+ certification is desirable
What You'll Do.
Provide Level 1 and 2 support
Resolve incidents and requests
and configure devices
Triage and resolve application incidents
Adhere to ITSM processes
Log and resolve tickets
Maintain workplace device inventory
Work on custom projects
Respond to incidents and requests
Collaborate with IT teams
and configure hardware
Maintain system patching
Ensure software/hardware lifecycle maintenance
Provision IT system access
Support onboarding/offboarding
Maintain device inventory
Ensure CMDB assets are current
Triage and resolve Level 1 tickets
Update knowledge base
Ensure device security
Enhance customer experience
Gain expertise in evolving technologies
How You'll Work.
Team & Collaboration
Collaborate with other IT teams on transfer/escalation of tickets; Collaborate with business and IT Teams to enhance customer experience
Communication Scope
Excellent communication skills; Ability to work effectively with stakeholders and team members; Ability to effectively manage customers under stress
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