iT1
technology solution provider
ServiceDeskTechnician
Neural analysis suggests this role is
optimal for Entry candidates.
“Service Desk Technician at iT1. Skills: Service Desk Support, Troubleshooting, Client Support. Provide professional Service Desk Support. Engage with a variety of Clients daily”
What You'll Achieve.
Ensure Client Success; Ensure overall uptime and performance of critical services
Industry & Context.
Troubleshooting
Sit at a computer for 8 hours per day, Keyboarding for 8 hours per day, Near Vision, Speaking, Hearing Requirements
What They're Looking For.
Must Have
1-3 years’ experience in call center or service desk environment, Knowledge of various PC hardware and software applications, Operating Systems: Windows 7, Windows 10, and Windows 11, Office 365 Support, User creations/terminations (tasks/requests), End-user self-service tools, Cloud support – multiple device data syncing, AutoTask or other ticketing systems, Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc., Internet Service Provider (ISP), Cable Modem, and Internet Support, Effective troubleshooting and documentation skills, Experience navigating a knowledgebase, Proficient use of Microsoft Office applications, IT troubleshooting, organization, time management, and prioritizing skills, Completed High School Diploma/GED
What You'll Do.
Provide professional Service Desk Support
Engage with a variety of Clients daily
Provide daily support
Ensure Client Success
Ensure uptime and performance
Provide support via phone
Assist users in troubleshooting Outlook
Provide support for Microsoft Operating Systems
Provide support for Microsoft Office Products
Provide support for mobile devices
Handle issues efficiently
Utilize Active Directory
Assist users in adding and changing network printers
Provide technical support for VPN connectivity
Control user’s computers
Troubleshoot remote access connectivity
How You'll Work.
Team & Collaboration
Work with product team
Communication Scope
Good communication skills; Excellent oral communication skills; Excellent written communication skills; Excellent technical communication skills; Excellent business communication skills
Full Job Description
iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Service Desk Technician I to join our Service Desk team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for over a decade. This is a testament to the great team and culture we have here at iT1! The Service Desk Technician I is responsible for providing professional and excellent Service Desk Support. A strong customer service mindset, and strong work ethic with good communication skills are the key to succeeding in this role. Our Managed Services team is the forefront of our services organization, and this role will be required to engage with a variety of Clients daily. This person will play a key role in providing daily support to ensure Client Success and the overall uptime and performance of critical services. **Requirements** * Provides support via phone, e-mail and chat to employees of corporate clients. * Assists users in troubleshooting Outlook. * Provides support for Microsoft Operating Systems (Windows 7, Windows 10, Windows 11). * Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). * Provides support for mobile devices including configuration and email sync. * Handles 50-60 issues per day efficiently and appropriately. * Maintains regular and punctual attendance. * Utilizes Active Directory database to reset network passwords. * Assists users in adding and changing network printers. * Provides technical support for VPN connectivity issues. * Controls user’s computers utilizing remote access tools. * Troubleshoots remote access connectivity problems. * Demonstrates and actively promotes an understanding and commitment to the mission of iT1 through performing behaviors consistent with the organization's values. * Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of iT1 in order to ensure adherence in a
Applying for this Service Desk Technician role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about iT1?
Real rants from real employees. Read before you apply.