Cubic Transportation Systems
ServiceDeskTechnician
“Service Desk Technician at Cubic Transportation Systems. Cover a rotating shift pattern. Handle incoming telephone calls and emails”
What You'll Achieve.
Ensure continual, excellent customer service is on-going; Resolving incidents or dispatching engineers to fix issues
Industry & Context.
Basic Security checks are required for this role
What They're Looking For.
Must Have
Familiarity with operating systems, languages and a service centre environment, Passionate about customer services, understanding the importance of maintaining good customer relations, Able to communicate effectively over the telephone and using electronic mediums, Broad experience of communicating with customers in varying support situations, Able to make a significant contribution in a team environment, Able to adapt rapidly to a changing environment, Experienced in working to targets around response and timeliness, Minimum of 4 GCSEs including Maths & English (grade A-C) or equivalent
Nice to Have
An appreciation of the development of the Transport Industry, Familiarity with operating systems, languages and service Centre environment, Experience of working in an environment of dispatching resources to the field, ITIL (v3) Foundation
What You'll Do.
Cover a rotating shift pattern
Handle incoming telephone calls and emails
Respond to monitoring alerts
Work diligently as part of a multi skilled team
Attend training sessions
Organise communications and conference calls
Actively contribute to your own development
Comply with Cubic’s values and adherence to all company policy and procedures
How You'll Work.
Team & Collaboration
Work diligently as part of a multi skilled team; Organise communications and conference calls in the event of Major Incidents
Communication Scope
Communicate effectively over the telephone and using electronic mediums
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