Cubic
ServiceDeskTechnician
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Desk Technician at Cubic. Cover a rotating shift pattern. Handle incoming telephone calls and emails”
What You'll Achieve.
Ensure continual, excellent customer service is on-going whilst resolving incidents or dispatching engineers
Industry & Context.
Basic Security checks are required for this role
What They're Looking For.
Must Have
Familiarity with operating systems, languages and a service centre environment, Passionate about customer services, understanding the importance of maintaining good customer relations, Able to communicate effectively over the telephone and using electronic mediums, Broad experience of communicating with customers in varying support situations, Able to make a significant contribution in a team environment, Able to adapt rapidly to a changing environment, Experienced in working to targets around response and timeliness, Minimum of 4 GCSEs including Maths & English (grade A-C) or equivalent
Nice to Have
An appreciation of the development of the Transport Industry, Familiarity with operating systems, languages and service Centre environment, Experience of working in an environment of dispatching resources to the field, ITIL (v3) Foundation
What You'll Do.
Cover a rotating shift pattern
Handle incoming telephone calls and emails
Respond to monitoring alerts
Work diligently as part of a multi skilled team
Attend training sessions
Organise communications and conference calls
Actively contribute to your own development
Comply with Cubic’s values and adherence to all company policy and procedures
How You'll Work.
Team & Collaboration
Work diligently as part of a multi skilled team; Organise communications and conference calls in the event of Major Incidents
Communication Scope
Able to communicate effectively over the telephone and using electronic mediums; Broad experience of communicating with customers in varying support situations
Full Job Description
# **Business Unit:** Cubic Transportation Systems # # **Company Details:** # When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com. # **Job Details:** As part of the One Support team, reporting to a Service Desk Team Leader you will be working as part of a dynamic, fast paced and rapidly expanding team based in our Stockton On Tees office, you will be responsible for handling calls, emails and monitoring alerts from all over the world to ensure continual, excellent customer service is on-going whilst resolving incidents or dispatching engineers to fix issues in Europe, North America and Asia Pacific. **Job Duties and Responsibilities:** * Cover a rotating shift pattern. * Handle incoming telephone calls and emails with a high degree of customer satisfaction**.** * Respond to monitoring alerts from around the world in a timely manner using companies ticketing system. * Work diligently as part of a multi skilled team. * Attend training sessions as and when scheduled. * Organise communications and conference calls in the event of Major Incidents. * Actively contribute to your own development as part of a structured career development programe. * Comply with Cubic’s values and adherence to all company policy and procedures. In particular comply with the code of conduct, quality, security and occupational health, safety and environmental policies and procedures. * In addition to the duties and responsibilities listed, the job holder is required to perform other
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