Link Solutions, Inc.
Information Technology
ServiceDeskTechnician(Associate-Level)
Neural analysis suggests this role is
optimal for mid candidates.
“Service Desk Technician (Associate-Level) at Link Solutions, Inc.. Skills: Technical support, Issue resolution, User interaction. Provide Tier and Tier II technical support. Recommend system modifications”
What You'll Achieve.
Quick customer issue resolution
Industry & Context.
Problem solver; Resolving complex problems
U. S. Citizen, Active Top Secret Clearance, Non-remote, Relocation incentive available
What They're Looking For.
Must Have
U. S. Citizen with an active DoW Secret Clearance, Two (2+) years of relevant experience working in an IT or Service Desk environment, IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.), Must receive Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of the start date
Nice to Have
BAS degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts, Experience creating and modifying documentation for technical processes and procedures, Experience working in a Department of Defense (DoD) environment, Excellent communication skills (written and oral) and interpersonal skills, Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks
What You'll Do.
Provide Tier and Tier II technical support
Recommend system modifications
Route and escalate requests
Work with customers to develop new value-added programs
How You'll Work.
Team & Collaboration
Work alongside network services; Work alongside software systems engineering teams; Work alongside application development teams
Communication Scope
Excellent communication skills (written and oral); Interpersonal skills
Full Job Description
Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always". We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Associate-Level) to join our team at Adelphi, MD. * U.S. Citizen with an active Top Secret Clearance * Non-remote (relocation incentive available) The Service Desk Technician (Associate-Level) will serve as the face of our team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Adelphi, MD. Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This opportunity will allow you to work on innovative projects that offer advancement and growth while helping protect our national security. Job Responsibilities: * Provide Tier I and Tier II technical support for hardware and software. * Recommend system modifications to enhance the usability of Information Systems and network resources. * Route and escalate requests to Tier III and other teams for quick customer issue resolution. * May work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems. * Work with customers to develop new value-added programs and data solutions with existing structures
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