Wargaming
ServiceDeskSystemAdministrator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Desk System Administrator at Wargaming. Skills: technical support, problem-solving, communication. Respond to and resolve service desk tasks via communication in MS Teams, ticketing system, or in-person support. Troubleshoot hardware, software, and network issues for end-users”
What You'll Achieve.
ensuring timely resolution of IT-related issues; maintaining a high level of customer satisfaction
Industry & Context.
problem-solving skills
What They're Looking For.
Must Have
Experience in a service desk or technical support role, Proficiency with operating systems (e. g. , Windows, macOS) and common software (e. g. , Microsoft Office 365, Teams), Familiarity with IT ticketing systems, Good understanding of networking concepts (e. g. , TCP/IP, DNS, DHCP), communication and interpersonal skills, Ability to prioritize tasks and work under pressure in a fast-paced environment, Proficiency in English, both written and verbal
Nice to Have
Experience with Active Directory, GPOs and Intune will be beneficial, Lithuanian language knowledge, Russian language knowledge, Experience with Jira and Confluence, Experience in Microsoft SCCM and/or PowerShell, Proficiency with operating systems Linux, Experience in access management systems and video surveillance
What You'll Do.
Respond to and resolve service desk tasks via communication in MS Teams
Troubleshoot hardware
and network issues for end-users
Escalate complex issues to higher-level support teams
while tracking progress and ensuring resolution
and maintain desktops
gaming consoles and other IT equipment
Document all incidents
and processes in the ticketing system
Develop and maintain detailed manuals
Handle procurement activities
including vendor communication
and delivery tracking
Provide basic training and guidance to users on software applications and IT policies
Ensure compliance with company IT security policies and procedures
How You'll Work.
Team & Collaboration
cross-functional coordination; vendor/stakeholder management
Communication Scope
communicate effectively with users of varying technical expertise; communication and interpersonal skills; Proficiency in English, both written and verbal
Full Job Description
Job Overview The local IT team in the Vilnius office is looking for a polite, helpful, communicative, and responsible new member. The Service Desk Administrator will serve as the first point of contact for technical support, ensuring timely resolution of IT-related issues and maintaining a high level of customer satisfaction. The candidate should not be afraid of routine work and new challenges. This role requires strong problem-solving skills, technical knowledge, and the ability to communicate effectively with users of varying technical expertise. Reports to IT Team Lead What will you do? Respond to and resolve service desk tasks via communication in MS Teams, ticketing system, or in-person support. Troubleshoot hardware, software, and network issues for end-users. Escalate complex issues to higher-level support teams, when necessary, while tracking progress and ensuring resolution. Install, configure, and maintain desktops, laptops, printers, mobile devices, gaming consoles and other IT equipment. Document all incidents, resolutions, and processes in the ticketing system. Develop and maintain detailed manuals, guides, and documentation. Handle procurement activities, including vendor communication, order placement, and delivery tracking. Provide basic training and guidance to users on software applications and IT policies. Ensure compliance with company IT security policies and procedures. What are we looking for? Experience in a service desk or technical support role. Proficiency with operating systems (e.g., Windows, macOS) and common software (e.g., Microsoft Office 365, Teams). Experience with Active Directory, GPOs and Intune will be beneficial. Familiarity with IT ticketing systems. Good understanding of networking concepts (e.g., TCP/IP, DNS, DHCP). Strong communication and interpersonal skills. Ability to prioritize tasks and work under pressure in a fast-paced environment. Proficiency in English, both written and verbal, to effectively communicate with u
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