Wargaming
ServiceDeskSystemAdministrator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Desk System Administrator at Wargaming. Skills: technical support, system administration, network troubleshooting, hardware and software troubleshooting, Active Directory administration, Group Policy management, IT asset management. Provide technical support and assistance to users. Diagnostics and troubleshooting of PCs, laptops, tablets, MFUs and other office equipment”
Industry & Context.
Diagnostics and troubleshooting of PCs, laptops, tablets, MFUs and other office equipment; Diagnostics, troubleshooting and maintenance of the office's local network; troubleshooting WI-FI connection and security cameras; Diagnose and troubleshoot Windows network services; Ability to troubleshoot common hardware and software issues
Work mode On-site during the probation period
What They're Looking For.
Must Have
Good level of communication skills, Knowledge of PC and laptop components, how they are assembled, maintained, and completed, Knowledge of Windows OS and MacOS at an advanced level, Ability to troubleshoot Windows and MacOS, know common and up-to-date OS malfunctions, and be able to fix them, Experience of administration Active Directory and Group Policies, Experience supporting and troubleshooting laptop-based work environments with the ability to perform hardware upgrades for laptops, Diagnose and troubleshoot Windows network services, such as setting up a LAN network, WI-FI, VPN client issues, working with remote desktops, and shared folders, Ability to troubleshoot common hardware and software issues, organizational skills and attention to details, English level: Pre-Intermediate and higher
Nice to Have
Ability to script/automation (Powershell or Python), Experience in Atlassian products (Jira and Confluence)
What You'll Do.
Provide technical support and assistance to users
Diagnostics and troubleshooting of PCs
MFUs and other office equipment
Assist with software installation
configuration and troubleshooting
troubleshooting and maintenance of the office's local network
repair of network sockets
troubleshooting WI-FI connection and security cameras
Installation work in the office (cabling
installation of network sockets
Moving and completing workplaces of employees and meeting rooms with the necessary equipment
Compilation and maintenance of necessary documentation
Organize shipment and return of equipment via office driver
or other delivery services
Prepare and maintain company devices
Administer access to internal tools and systems
How You'll Work.
Team & Collaboration
Support our employees with day-to-day technical issues
Communication Scope
Good level of communication skills; ability to explain, show, and teach the employee how to use the equipment or services
Full Job Description
Job Overview Wargaming Kyiv is a game development studio in Ukraine and a key member of the Wargaming global network. Our studio is home to talented and dedicated teams of game developers, artists, and designers. Now Kyiv IT department team is looking for a Service Desk System Administrator who will support our employees with day-to-day technical issues, prepare and maintain company devices, manage IT assets, and help administer access to internal tools and systems. What will you do? Provide technical support and assistance to users. Diagnostics and troubleshooting of PCs, laptops, tablets, MFUs and other office equipment. Assist with software installation, configuration and troubleshooting (Autodesk, Adobe, JetBrains, Microsoft, etc.). Diagnostics, troubleshooting and maintenance of the office's local network, repair of network sockets, troubleshooting WI-FI connection and security cameras. Installation work in the office (cabling, installation of network sockets, etc.). Moving and completing workplaces of employees and meeting rooms with the necessary equipment. Compilation and maintenance of necessary documentation. Organize shipment and return of equipment via office driver, Nova Poshta, or other delivery services. What are we looking for? Good level of communication skills, it is necessary to be able to explain, show, and teach the employee how to use the equipment or services. Knowledge of PC and laptop components, how they are assembled, maintained, and completed. Knowledge of Windows OS and MacOS at an advanced level. You must be able to troubleshoot Windows and MacOS, know common and up-to-date OS malfunctions, and be able to fix them. Experience of administration Active Directory and Group Policies. Experience supporting and troubleshooting laptop-based work environments with the ability to perform hardware upgrades for laptops. Diagnose and troubleshoot Windows network services, such as setting up a LAN network, WI-FI, VPN client issues, working with remo
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