Company
Business Professionals
ServiceDeskSpecialist
“Service Desk Specialist. Skills: Service Desk, End User Support, Technical Knowledge. Provide support via telephone and e-mail. Respond to end user inquiries”
Industry & Context.
Ability to research information; Ability to apply technology solutions to solve business problems
On-call availability, periodic overtime, Sitting for extended periods of time, Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components, Occasional inspection of cables in floors and ceilings, Lifting and transporting of moderately heavy objects up to 50 pounds
What They're Looking For.
Must Have
Degree or two years related experience, Solid understanding and technical knowledge of network and PC operating systems, applications, LAN/WAN hardware, security, protocols, and standards, Microsoft Windows, Microsoft Office, e-mail, file and print services, telecommunications, remote access, virtual private networks, firewalls, access control, encryption, Working knowledge of iManage document management software, Demonstrated ability to apply technology solutions to solve business problems, Proven experience in customer service delivery and support design, Ability to effectively prioritize and execute tasks in a high-pressure environment, Knowledge of applicable laws and regulations as they relate to technology issues and data privacy laws and practices
Nice to Have
previous work experiences in a legal environment, knowledge of other legal software, Exposure to virtual meeting software (Microsoft Teams, Zoom, etc. . . . . )
What You'll Do.
Provide support via telephone and e-mail
Respond to end user inquiries
Tracking customer calls and e-mails
Participating in training
Assist in developing reference materials
Identify needs for improvement
How You'll Work.
Team & Collaboration
Work with Manager of User Technology; Escalate end user issues to appropriate personnel
Communication Scope
Excellent written, oral, and interpersonal communication skills; Ability to present technical ideas in business-friendly and user-friendly language
Applying for this Service Desk Specialist role?
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How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
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