Ingram Content Group
Technology
ServiceDeskSpecialist
“Service Desk Specialist at Ingram Content Group. Skills: Technical support, Customer service. Provide technical support to end-users. Respond to user requests for support”
What You'll Achieve.
Resolve user issues efficiently; Maintain system uptime; Ensure user satisfaction
Industry & Context.
Root cause analysis; Troubleshooting
What They're Looking For.
Must Have
High School diploma or equivalent, 1+ year of experience in a customer-facing role, Experience with Windows and Microsoft Office Suite, Experience with troubleshooting hardware and software issues
Nice to Have
Associate's degree in IT or related field, Experience with ticketing systems, CompTIA A+ certification
What You'll Do.
Provide technical support to end-users
Respond to user requests for support
Diagnose and resolve hardware and software issues
Install and configure computer hardware
Perform data backups and recovery
Maintain inventory of IT equipment and supplies
Document technical procedures and user guides
Escalate unresolved issues to appropriate support teams
How You'll Work.
Team & Collaboration
IT support team
Communication Scope
Verbal communication; Written communication
Applying for this Service Desk Specialist role?
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