ServiceDeskOperator

Are you ready to shape the future technological landscape in Europe? We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/ What does it feel like to be a Service Desk Operator in Netcompany? As a Service Desk Operator you will: * Log, categorize, prioritize, diagnose, resolve, escalate, and close incidents while maintaining ownership and communication. * Provide technical expertise by handling requests regarding Windows environments, common desktop software, hardware, automated software distribution, telephony, video conferencing, and mobile devices (iPhone, iPad, Microsoft Surface Pro). * Manage logging and escalation cases by accurately logging all incidents and requests, categorizing and prioritizing them appropriately. * Ensure timely updates, maintain a professional attitude, and provide clear communication to customers throughout the resolution process. * Support coverage. If needed you may be required to provide after-hours and on-call support. * Provide onsite & IMACD Support by intervening at user locations and perform Install, Move, Add, Change, and Decommission (IMACD) tasks. ## Qualifications What would make you a fit for the role: * Bachelor's or Master's degree in Computer Science, IT or similar * 1 year of relevant professional experience as Service Desk Operator or IT Support Specialist * Very good knowledge of English and French * Understanding of networking and networking protocols; * Flexibility and stress resilience with ability to work in a co-operative way; * Customer and Service focus with attention to detail together with problem solving skills; * Spoken and written interpers