Green Thumb
ServiceDeskManager
“Service Desk Manager at Green Thumb. Skills: Service Desk Management, IT Service Management, Team Leadership. Lead IT Service Desk team. Manage IT support personnel”
What You'll Achieve.
Improve support efficiency; Enhance end-user satisfaction
Industry & Context.
Problem-solving abilities
Night support, Weekend support, 21 years of age, Valid driver's license, Occasional travel
What They're Looking For.
Must Have
4+ years IT service management, 2+ years leadership role, Valid driver's license, Minimum 21 years of age, Pass background checks, Compliant with legal regulations
Nice to Have
ITIL certification, Chicagoland area candidate
What You'll Do.
Lead IT Service Desk team
Manage IT support personnel
Ensure efficient issue resolution
Ensure optimal user experience
Oversee IT support operations
Deliver high-quality service
Improve IT service management
Mentor junior team members
Guide junior team members
Measure support efficiency
Improve support efficiency
Enhance technical skills
Enhance customer service skills
Oversee ticketing system management
Ensure proper categorization
Ensure proper prioritization
Ensure proper escalation
Implement knowledge management
Enhance end-user support
Define IT service management processes
Implement IT service management processes
Improve IT service management processes
Ensure consistent IT service delivery
Monitor service performance
Identify areas for improvement
Enhance end-user satisfaction
Collaborate with IT leadership
Align service delivery
Manage IT service incidents
Manage IT service problems
Manage IT service changes
Minimize business disruption
Develop IT procedures
Enforce IT procedures
Lead risk assessments
Ensure end-to-end customer experience
Act as single point-of-contact
Communicate during outages
Communicate during incidents
Train junior analysts
Visit grow facilities
Visit manufacturing facilities
Support information systems planning
Support information systems implementation
Support information systems administration
Troubleshoot IT issues
How You'll Work.
Team & Collaboration
Cross-functional teams; IT leadership; Stakeholders
Communication Scope
Written communication; Verbal communication
Process & Methodology
Manage multiple projects
Applying for this Service Desk Manager role?
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