DYOPATH
Technology
ServiceDeskLevel1Analyst(Evenings)
Neural analysis suggests this role is
optimal for Entry candidates.
“Service Desk Level 1 Analyst (Evenings) at DYOPATH. Skills: Technical support, Customer service. Respond to incoming phone calls. Respond to emails”
What You'll Achieve.
Ensure satisfaction; Timely resolution; Accurate resolution
Industry & Context.
Problem-solving; Analytical abilities
Residents in Mexico only
What They're Looking For.
Must Have
High school diploma or equivalent, 1–2 years of experience in technical support, Customer service skills, Proficiency with Microsoft Office, Proficiency with Windows operating systems, Proficiency with basic network troubleshooting
Nice to Have
Associate or bachelor’s degree in computer science, HDI Support Center Analyst certification, ITIL Foundation certification, Microsoft 365 Certified: Fundamentals certification, Knowledge of ITIL or similar frameworks
What You'll Do.
Respond to incoming phone calls
Respond to chat messages
Log all service desk interactions
Provide first-level support for desktop issues
Provide first-level support for laptop issues
Provide first-level support for printer issues
Provide first-level support for mobile device issues
Provide first-level support for software issues
Provide first-level support for basic network issues
Resolve technical issues
Escalate technical issues
Ensure timely resolution of service desk requests
Ensure accurate resolution of service desk requests
Conduct follow-up with customers
Conduct follow-up with employees
Continuously improve technical skills
Participate in special projects
How You'll Work.
Team & Collaboration
Part of a team
Communication Scope
Explain technical information
Applying for this Service Desk Level 1 Analyst (Evenings) role?
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ANONYMOUS · UNFILTERED
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