ServiceDeskLevel1Analyst

Join DYOPATH as a Service Desk Level 1 Analyst Are you passionate about helping people solve tech challenges and keeping their day running smoothly? DYOPATH is looking for a Service Desk Level 1 Analyst who loves problem-solving, thrives in a fast-paced environment, and is committed to delivering exceptional customer service. Why You’ll Love Working Here Purpose with Passion – Join a company whose L.O.V. E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact. Grow Monday through Friday Pay Rate: 14,000 MXN Your Mission as a Service Desk Level 1 Analyst Act as the account administrator, managing user access while interfacing with Service Desk agents to assign and resolve access-related tickets Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks. Log all interactions in the ticketing system and escalate when needed. Ensure timely and accurate resolution of issues while delivering exceptional customer service. Follow up with users to confirm satisfaction. Invest in yourself: pursue training, certifications, and ongoing learning. Participate in special projects that enhance service delivery. What You Bring to the Team Education Associate or Bachelor’s degree in Computer Science or related field preferred. Professional certifications (or working toward): HDI Support Center Analyst (HDI-SCA) ITIL Foundation Microsoft 365 Certified: Fundamentals Experience & Skills 1–2 years in a technical support role, preferably in a service desk environment. Strong customer service skills with the ability to explain technical solutions clearly. Proficiency in Windows OS, Microsoft Office suite, and basic network troubleshooting. Familiarity with ITIL or similar service frameworks a plus. Ability to work independently and collaboratively. Excellent problem-solving and multitasking skills. Why This Role Rocks As a Service Desk Level 1 Analyst, you’ll be the hero who keeps users productive and happy. You’ll