DYOPATH
ServiceDeskLevel1Analyst(3rdShift)
Neural analysis suggests this role is
optimal for Entry candidates.
“Service Desk Level 1 Analyst (3rd Shift) at DYOPATH. Skills: technical support, problem-solving, customer service. Respond to incoming phone calls, emails, and chat messages requesting technical support. Log all service desk interactions in the ticketing system”
What You'll Achieve.
Ensure timely and accurate resolution of all service desk requests; Conduct follow‑up with customers or employees to ensure satisfaction
Industry & Context.
Excellent problem‑solving and analytical abilities
3rd Shift
What They're Looking For.
Must Have
High school diploma or equivalent required, 1–2 years of experience in a technical support role, preferably in a service desk environment, customer service skills with the ability to explain technical information to non‑technical users, Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting, Ability to work independently and as part of a team, Excellent problem‑solving and analytical abilities, Ability to manage multiple tasks and prioritize effectively
Nice to Have
Associate or bachelor’s degree in computer science or related field preferred, Relevant certifications (or pursuing): HDI Support Center Analyst (HDI‑SCA), ITIL Foundation, Microsoft 365 Certified: Fundamentals, Knowledge of ITIL or similar frameworks is a plus
What You'll Do.
Respond to incoming phone calls
and chat messages requesting technical support
Log all service desk interactions in the ticketing system
Provide first-level support for desktop
and basic network issues
Resolve technical issues when possible and escalate when necessary
Ensure timely and accurate resolution of all service desk requests
Conduct follow‑up with customers or employees to ensure satisfaction
How You'll Work.
Team & Collaboration
Ability to work independently and as part of a team
Communication Scope
ability to explain technical information to non‑technical users
Full Job Description
Join DYOPATH as a Service Desk Level 1 Analyst Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Service Desk Level 1 Analyst who is motivated, eager to learn, and committed to delivering exceptional technical support. Why You’ll Love Working Here Purpose with Passion Join a company whose L.O.V. E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact. Grow Friday to Tuesday Pay Rate: $20 + $.40 overnight differential Your Mission as a Service Desk Level 1 Analyst Respond to incoming phone calls, emails, and chat messages requesting technical support Log all service desk interactions in the ticketing system Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues Resolve technical issues when possible and escalate when necessary Ensure timely and accurate resolution of all service desk requests Conduct follow‑up with customers or employees to ensure satisfaction Continuously improve technical skills through training, certifications, and self‑directed learning Participate in special projects as assigned What You Bring to the Team Education & Certifications High school diploma or equivalent required Associate or bachelor’s degree in computer science or related field preferred Relevant certifications (or pursuing): HDI Support Center Analyst (HDI‑SCA) ITIL Foundation Microsoft 365 Certified: Fundamentals Experience & Skills 1–2 years of experience in a technical support role, preferably in a service desk environment Strong customer service skills with the ability to explain technical information to non‑technical users Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting Knowledge of ITIL or similar frameworks is a plus Ability to work independently and as part of a team Excellent problem‑solving and analytical abilities Ability to manage multiple tasks and prioritize effectively
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