ServiceDeskCoordinator

Make Your Mark in this exciting opportunity to work at Australia’s leading data centres. * Fantastic opportunity to enter the rapidly growing Data Centre industry * Join a collaborative team in a detail-focused service desk role * Tailored CDC Academy and hands-on training provided **About us:** Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities. Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, including an expansion into WA, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks. At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team. Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow. **About the role:** As a Service Desk Coordinator, you will play a key role within our Data Centre Operations team, acting as a central point of coordination across incidents, service requests and change activity. Sitting at the heart of operations, you will help ensure communication is clear, timely and consistent across internal teams, site teams and customers. This role is responsible for coordinating and managing operational issues from initial triage through to resolution, while ensuring service levels are met and stakeholders are kept informed throughout. You will also support change coordination, incident communications, service improvement initiatives and broader administrative activities that