Sysco GB
Food And Beverages
ServiceDeskAnalystSwedishSpeaking
“Service Desk Analyst - Swedish Speaking at Sysco GB. Skills: Swedish Speaking, English Speaking, Service Desk, IT support. Address and resolve non-major incidents and service requests. log all activity in ServiceNow”
What You'll Achieve.
Meet/exceed defined performance metrics including CSat and QA standards
Industry & Context.
Ability to troubleshoot and resolve technical issues independently
Participate in after-hours and on-call rotations to ensure 24/7 support coverage
What They're Looking For.
Must Have
Fluent speaking/writing of English and Swedish
Nice to Have
Degree or equivalent experience, ITIL V4 / ITSM certification, AWS and Microsoft MCSE certifications
What You'll Do.
Address and resolve non-major incidents and service requests
log all activity in ServiceNow
Deliver excellent customer service and professional support
Escalate or reassign unresolved incidents to appropriate teams
Analyse and resolve hardware/software issues using standard tools and methods
Document case details clearly in ServiceNow
including steps taken and customer impact
Continuously build knowledge of company-specific products and services
Create/update knowledge articles to support First Call Resolution and self-service
How You'll Work.
Team & Collaboration
Ability to work remotely and as part of a team
Communication Scope
customer service; listening; communication skills
Applying for this Service Desk Analyst - Swedish Speaking role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Sysco GB?
Real rants from real employees. Read before you apply.