Vomela
Printing
ServiceDeskAnalyst
“Service Desk Analyst at Vomela. Skills: Service Desk, IT Operations, User Support. Receive and handle requests. Log incidents and service requests”
Industry & Context.
Problem-solving; Interpreting issues; Identifying solutions; Critical thinking; Finding solutions quickly
On-site position, Rotating after hours on-call support, Travel up to 5%, Occasionally lift and/or move up to 25 pounds
What They're Looking For.
Must Have
1+ years of Service Desk experience, Associate's degree in business administration, computer science, or management information systems
Nice to Have
1+ years of related work experience, CompTIA certifications
What You'll Do.
Receive and handle requests
Log incidents and service requests
Maintain relevant records
Interpret user problems
Address user problems
Interrogate knowledgebase
Escalate complex incidents
Escalate unresolved incidents
Respond to operational needs
Avoid service disruptions
Maintain SLA coherence
Maintain information security
Respond to common requests
Provide information for fulfillment
Allocate unresolved calls
Maintain knowledgebase records
Create knowledgebase records
Inform users about process
Advise relevant persons of actions
Assist with employee onboarding
Assist with employee offboarding
Perform assigned projects
How You'll Work.
Team & Collaboration
IT Operations Team; Team-oriented environment; Collaborative environment
Communication Scope
Explain technical concepts; Interact with team members
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