PA Consulting
Consulting
ServiceDeskAnalyst
“Service Desk Analyst at PA Consulting. Skills: IT Support. Act as first point of contact. Support users by phone”
Industry & Context.
Problem solving
Varying shift patterns, Weekend shift rotation
What They're Looking For.
Must Have
Genuine interest in IT, Willingness to learn, Positive, friendly approach, Excellent communication skills, Personable manner
Nice to Have
Customer service experience, Retail experience, Hospitality experience, Call centre experience
What You'll Do.
Act as first point of contact
Support users by phone
Support users by email
Support users in person
Resolve common queries
Seek advice on escalating issues
How You'll Work.
Team & Collaboration
Supportive team environment; Lean on and support each other
Communication Scope
Listening skills; Verbal communication; Written communication
Applying for this Service Desk Analyst role?
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