PA Consulting
Technology
ServiceDeskAnalyst
“Service Desk Analyst at PA Consulting. Skills: Customer service, IT support. Act as first point of contact. Support users by phone”
Industry & Context.
Problem solving
Varying shift patterns, Weekend shift rotation, UK security clearance, Baseline Personnel Security Standard, National Security Vetting
What They're Looking For.
Must Have
Customer service experience, IT interest, Willingness to learn, Positive friendly approach, British citizen, 5 years UK residency
Nice to Have
Degree, Technical certifications
What You'll Do.
Act as first point of contact
Support users by phone
Support users by email
Support users in-person
Resolve common queries
Escalate serious issues
How You'll Work.
Team & Collaboration
Supportive team; Great support network
Communication Scope
Listening; Verbal communication; Written communication
Applying for this Service Desk Analyst role?
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