ServiceDeskAnalyst

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The Navitas portfolio employees over 5000 staff and supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, creative media training, and more. Provide timely and effective first and second level advice and support to clients by: * Monitoring, receiving and responding to service desk requests. * Logging, categorizing and prioritizing requests and incidents. * Investigating and troubleshooting basic level faults. * Escalating faults to other technical teams as appropriate. * Aiming to meet and exceed required SLAs. * Work efficiently and effectively when following agreed Service Desk processes. Contribute to the administration and maintenance of IT systems: * Contributing to the maintenance of the business internal knowledge base by providing insight and analyse trends for service improvement. * Creating and updating relevant documentation. * Undertaking project involvement where possible and contribute to advancement of technology within Navitas. Contribute to the professional standing of Navitas IT: * Developing and maintaining effective relationships with staff and third parties. * Applying outstanding communication skills to provide excellent service. * Dealing promptly and effectively with staff, other divisions and third parties on all information management and technology related matters. * Willingly take on any other reasonable tasks and responsibilities that may arise. Contributes to the maintenance of a safe working environment, within their area of operations, by: * Maintaining local workplaces that are safe and without risk to health. * Ensuring relevant occupational health and safety regulations are complied with at local workplaces. ## Qualifications Essential: * Previous experience in a