Landmark Information Group
PropTech
ServiceDeskAnalyst
“Service Desk Analyst at Landmark Information Group. Skills: Service Desk, IT Support. Be first point of contact. Manage and prioritise workload”
Industry & Context.
Troubleshooting
Regular travel to Edinburgh office, Occasional visits to other offices
What They're Looking For.
Must Have
ITIL V4 Foundation, Previous Service/Support Desk experience, Microsoft 365 Admin Centre, AD, Good customer service skills, Excellent time management, Request/ticket management technical skills, Excellent communication skills
Nice to Have
Exposure to cloud systems, Exposure to on premise systems
What You'll Do.
Be first point of contact
Manage and prioritise workload
Keep customers updated
Support wider IT Department
Ensure requests logged contain detailed information
Ensure EUC compliance levels meet standards
Keep Asset management system up to date
Keep knowledge base documentation up to date
Provide physical support to other offices
How You'll Work.
Team & Collaboration
Work as part of a team; Support wider IT Department
Communication Scope
Communicate technically at all levels
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