Landmark Information Group
ServiceDeskAnalyst
“Service Desk Analyst at Landmark Information Group. Skills: Service Desk, IT Support. Be first point of contact. Manage and prioritise workload”
Industry & Context.
Troubleshooting
Regular travel to Edinburgh, Occasional visits to other offices
What They're Looking For.
Must Have
ITIL V4 Foundation, Service/Support Desk experience, Microsoft 365 Admin Centre, AD, Good customer service skills, Excellent time management, Request/ticket management, Technical support skills, Excellent communication skills
Nice to Have
Previous Service/Support Desk experience
What You'll Do.
Be first point of contact
Manage and prioritise workload
Keep customers updated
Support wider IT Department
Ensure smooth function of systems
Provide hardware and account provision
Ensure requests logged contain detailed information
Ensure troubleshooting steps are logged
Meet EUC compliance levels
Keep Asset management system up-to-date
Keep knowledge base documentation up-to-date
Provide physical support
How You'll Work.
Communication Scope
Communicate technically
Applying for this Service Desk Analyst role?
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