Flash
parking
ServiceDeskAnalyst
Neural analysis suggests this role is
optimal for Mid candidates.
“Service Desk Analyst at Flash. Skills: remote client support, advanced troubleshooting, support of FLASH onsite products. Serve as an escalation point for complex technician issues. Make any necessary changes to the site configuration to resolve problems”
What You'll Achieve.
deliver on our mission to free consumers from the hassles of everyday travel by making it faster and easier to get where you need to go
Industry & Context.
advanced troubleshooting
on-call rotation
What They're Looking For.
Must Have
Minimum of four years of client-facing technical support.
What You'll Do.
Serve as an escalation point for complex technician issues
Make any necessary changes to the site configuration to resolve problems
Implement customer rates based on Flash standards
Replicate unexpected behaviors in test environments to identify/validate bugs
Document and assign bug severity based on revenue impact
Audit reporting to identify discrepancies and adjust client rates
Investigate and process refunds on behalf of customers
Roll out software upgrades
Enter quality information into tickets
Provide after-hours support
How You'll Work.
Team & Collaboration
Serve as a liaison between Support and Dev teams; collaborate
Communication Scope
Communicate at multiple levels both internally and externally; communication skills
Full Job Description
Help us change the way the world parks Parking isn’t just about spaces – it’s about creating seamless experiences, sustainable solutions, and smarter cities. At Flash, we’re not just thinking about today’s parking challenges; we’re actively shaping the future of parking + charging. Join us in transforming the way the world parks. Join Our Flash Team as a Service Desk Analyst! Flash is looking for a Service Desk Analyst to help deliver on our mission to free consumers from the hassles of everyday travel by making it faster and easier to get where you need to go, so they can focus on the destination. The Service Desk Analyst will manage remote client support by managing inbound Service calls and emails while providing excellent customer service. The individual will be responsible for the remote configuration, advanced troubleshooting, and support of FLASH onsite products, including parking kiosks and their components, access control gates, license plate recognition cameras/controllers and other product solutions. At Flash, we empower our employees to innovate, collaborate, and solve impactful challenges. As part of our team, you’ll work with cutting-edge technologies, drive meaningful product improvements, and contribute to a customer-first culture in a dynamic, fast-growing company! Location: Austin HQ, Hybrid, in the office Monday, Wednesday, and Thursday. Sunday and Tuesday are Remote. Schedule: Sunday–Thursday, with Sunday hours from 9:00 AM–6:00 PM and Monday–Thursday hours from 7:00 AM–4:00 PM (Friday and Saturday off) Travel: 0% What You'll Do: Serve as an escalation point for complex technician issues where other troubleshooting has been exhausted. Make any necessary changes to the site configuration to resolve problems and satisfy client expectations. Implement customer rates based on Flash standards. Replicate unexpected behaviors in test environments to identify/validate bugs in Flash software. Document and assign bug severity based on revenue impact. Serve
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