ServiceDeskAnalyst

With over a century of heritage in Australia, BESIX Watpac is a builder deeply ingrained in the local construction landscape. We’re building what matters, with an exciting portfolio of projects across all sectors – from stadiums and venues to complex industrial facilities, hospitals and secure infrastructure, including defence. Our footprint spans Australia and New Zealand, where we continue to deliver projects that leave a lasting legacy in the communities they serve. Our people are the beating heart of what we do, and the passion they bring each day drives our success, to build the best together. BESIX Watpac is seeking a Service Desk Analyst to join our Information Technology team, based in our head office in Fortitude Valley. You will be a key resource providing exceptional delivery of Information Technology operations to our teams and provide service to improve business outcomes. This role will be responsible for: * Provide first point of contact and log all incoming Service Desk incidents and service requests in the call logging system, with comprehensive details. * Respond to and resolve incidents / service requests within agreed Service Levels. * Provide first and second level technical and desktop support to the business including installation, configuration and deployment. * Train staff on the use of hardware, software and remote access used throughout the business. * Maintain the IT Asset Register to manage provision, recovery or retirement of IT assets. This includes ordering, allocation and collection of all IT related equipment. ## Qualifications The incumbent in this role will require: * IT Tertiary qualifications with experience in a similar role. * Intermediate knowledge in desktop hardware and software including Microsoft products. * Ability to communicate and provide excellent support to staff on technical matters which arise in the support of applications. This includes an ability to provide helpful, professional and timely service to end users.