Agilisys
Public Services
ServiceDeskAnalyst
“Service Desk Analyst at Agilisys. Skills: Incident resolution, Customer service, Technical support. Record all incidents. Record service requests”
What You'll Achieve.
Resolve 75% of incidents
Industry & Context.
Problem-solving aptitude; Analytical attitude; Diagnose technical faults
What They're Looking For.
Must Have
75% of incidents resolved, Knowledge of Microsoft Windows, Knowledge of hardware installation, Knowledge of PC hardware, Knowledge of business applications
Nice to Have
Experience in IT customer service
What You'll Do.
Record service requests
Record requests for change
Communicate with users
Deliver customer care
Take ownership of incidents
Provide technical solutions
Resolve incidents at first contact
Maintain accuracy of databases
Update knowledge base
Supply new documentation
Communicate updates on resolution
Liaise with suppliers
How You'll Work.
Communication Scope
Telephone communication; Email communication
Applying for this Service Desk Analyst role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Agilisys?
Real rants from real employees. Read before you apply.