ServiceDeskAgent

Are you ready to shape the future technological landscape in Europe? We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/ Are you ready to discover the role of a Service Desk Agent in Netcompany? As a Service Desk Agent, you will: * Provide first and second line Digital Workplace support to end users across multiple communication channels. * Handle user interactions via phone, ticketing systems, chat, email, and messaging platforms. * Assist users with software, applications, devices, and IT service-related inquiries. * Log, categorize, and prioritize incidents and service requests in accordance with established procedures. * Monitor and follow up on incidents and user requests to ensure timely resolution and customer satisfaction. * Escalate complex technical issues to appropriate support teams while maintaining clear communication with users. ## Qualifications What would make you a fit for the role: * At least 6 years of experience in a similar role in IT Service Desk / User Support, including second line support and workplace management in a demanding environment. * Strong expertise in Windows 10+ workstation support, Microsoft 365/Office applications and common workplace tools and peripherals. * Good knowledge of Active Directory, basic Windows/Linux server concepts, networking fundamentals, backup/restore, antivirus, patching and software deployment. * Excellent communication and interpersonal skills; able to explain complex issues in simple terms and handle user complaints professionally. * Strong analytical and troubleshooting skills, with the ability to work under pressure, manage prioritie