Netcompany
Information Technology And Services
ServiceDeskAgent
“Service Desk Agent at Netcompany. Skills: Service Desk, User Support, Windows 10+, Microsoft 365. Provide Digital Workplace support. Handle user interactions”
What You'll Achieve.
Ensure timely resolution; Customer satisfaction
Industry & Context.
Analytical skills; Troubleshooting skills
What They're Looking For.
Must Have
6 years of experience in a similar role in IT Service Desk / User Support, second line support, workplace management, Windows 10+ workstation support, Microsoft 365/Office applications, common workplace tools and peripherals, Active Directory, basic Windows/Linux server concepts, networking fundamentals, backup/restore, antivirus, patching, software deployment, Excellent communication and interpersonal, analytical and troubleshooting skills, ability to work under pressure, manage priorities, meet tight deadlines, Excellent knowledge of English, Excellent knowledge of French
Nice to Have
ITIL certification, Windows 10 MCSA, Microsoft 365 Modern Desktop Administrator, IT Helpdesk/Google IT Support, MOS
What You'll Do.
Provide Digital Workplace support
Handle user interactions
Assist users with inquiries
Log incidents and requests
Prioritize incidents and requests
Monitor incidents and requests
Follow up on incidents
Escalate technical issues
How You'll Work.
Team & Collaboration
Work with product team
Communication Scope
Excellent communication; Explain complex issues; Handle user complaints
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