Teya
Engineering
ServiceDeskAdministrator
Neural analysis suggests this role is
optimal for Mid candidates.
“Service Desk Administrator at Teya. Skills: hardware and software support, device management, security policies, network access, video conferencing solutions, mobile devices and airtime contracts, onboarding and offboarding, automated environment. Provide hardware and software support to users and desktop and mobile endpoints for Windows, macOS, iOS and Android devices. Ensure all devices remain compliant with corporate device management and security policies”
What You'll Achieve.
Be aware of and support the delivery of your team’s and company’s Objectives and Key Results; Adhere to agreed service and operational level agreements at all times
Industry & Context.
excellent analytical and problem-solving skills; developed attention to detail and a proactive problem solver
What They're Looking For.
Must Have
at least two years' experience working in a similar IT service environment, high level of proficiency in supporting Apple and Windows endpoints that are managed through enterprise MDM solutions, good working knowledge of Slack, Teams, the Atlassian suite of products and Microsoft 365
Nice to Have
Believe you can deliver on the mission brief described above, Are an effective communicator, able to communicate technical topics to technical and non-technical audiences, Have a proven understanding of the importance of consistency, reliability and managed change within IT, Have the ability to work well in a team environment, Are able to work effectively under pressure, Have excellent analytical and problem-solving skills, Have excellent time management skills and ability to multi-task and prioritise work, Have a developed attention to detail and a proactive problem solver, Have interpersonal skills and extremely resourceful, Are comfortable working within structured programs and projects
What You'll Do.
Provide hardware and software support to users and desktop and mobile endpoints for Windows
iOS and Android devices
Ensure all devices remain compliant with corporate device management and security policies
services and network access are maintained in line with corporate security policies and agreed processes and procedures
Manage video conferencing solutions in the offices
Distribute and manage mobile devices and airtime contracts
Adhere to agreed service and operational level agreements at all times
Support the onboarding and offboarding of Teyans
Ensure that Teyans have the best experience
connecting to their colleagues
Support the delivery of a highly automated environment
Be aware of and support the delivery of your team’s and company’s Objectives and Key Results
Work closely with all key stakeholders across the organisation
Always live and promote our company values
Deliver value wherever possible
Demonstrate and encourage a passion for delivering high-quality support
Celebrate and promote your successes and those of your colleagues
Promote knowledge sharing and learning within your team and the wider organisation
Pursue excellence in all that you do
How You'll Work.
Team & Collaboration
high-energy and connected culture; supportive community; culture of collaboration; keen sense of teamwork, trust, respect and commitment to each other, our customers and our fellow Teyans; Work closely with all key stakeholders across the organisation; Promote knowledge sharing and learning within your team and the wider organisation; ability to work well in a team environment
Communication Scope
effective communicator, able to communicate technical topics to technical and non-technical audiences
Process & Methodology
comfortable working within structured programs and projects
Full Job Description
Hello! We're Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance. At Teya we believe small, local businesses are the lifeblood of our communities. We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street. We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters. We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us. Become a part of our story. We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits. Your team Within your team, your customers define your purpose. We exist to serve and support our fellow Teyans by enabling them to do their best work. Every team member cares deeply about providing high-quality service and maintaining a culture of collaboration while delivering at pace. This team is above all else a customer service team and as such is dedicated to providing the best customer service through prompt, efficient, first-time fixes enabled by technology that not only meets but exceeds the expectations of our fellow Teyans. All of this is underpinned by a keen sense of teamwork, trust, respect and commitment to each other, our customers and our fellow Teyans. Your mission - Provide hardware and software support to users and desktop and mobile endpoints for Windows, macOS, iOS and Android devices - Ensure all devices remain co
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