Vivicta
industrial and security-critical environment
ServiceDesk2ndLine
“Service Desk 2nd Line at Vivicta. Skills: Service Desk, 2nd line support, Incident Management, Problem Management, Change Management, Active Directory, Azure AD, Office 365, Exchange, Networking. Troubleshooting and resolution of more complex IT issues escalated from 1st line. Incident Management”
What You'll Achieve.
Ensuring stable operation; High availability; Delivery according to SLA in business-critical environments
Industry & Context.
Solution-oriented
Background checks and security vetting will be carried out on final candidates
What They're Looking For.
Must Have
3+ years of experience in Service Desk or 2nd line support, Good technical breadth, Ability to work independently, Structured, Responsible, Solution-oriented, Strong customer and security focus, Valid B driver's license
Nice to Have
PowerShell knowledge, ITIL experience, Problem Management experience, Change Management experience, ServiceNow experience
What You'll Do.
Troubleshooting and resolution of more complex IT issues escalated from 1st line
Network configuration
IT equipment installation
How You'll Work.
Team & Collaboration
Collaboration and escalation with other technical teams
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