Barclays
Banking
ServiceDesign&TransitionManager
“Service Design & Transition Manager at Barclays. Skills: Service Design, Service Transition, Technical Delivery Management, Agile Methodologies, Stakeholder Management, Risk Management, Governance. Manage the efficient delivery of large-scale technical projects and capabilities. Collaborate with internal and external stakeholders to understand their needs and expectations throughout the software product lifecycle”
What You'll Achieve.
Adhering to agreed time, budget and quality requirements; Deliver high-quality products and features aligned to the banks objectives, regulation and security policies; Prepare the bank for potential challenges; Ensure they deliver according to agreed terms; Improve deliver outcomes; Deliver on work that impacts the whole business function; Create an environment for colleagues to thrive and deliver to a consistently excellent standard; Meet required outcomes; Support the resolution of escalated issues; Strengthen controls in relation to the work done; Achievement of the objectives of the organisation sub-function; Keep up to speed with business activity and the business strategy; Achieve outcomes; Enable safe, controlled, and value-driven outcomes for the business; Meet delivery and operational deadlines
Industry & Context.
Identification, assessment, and mitigation of risks; Engage in complex analysis of data from multiple sources of information; Solve problems creatively and effectively
What They're Looking For.
Must Have
Service design, service transition, or technical delivery management within a complex technology or infrastructure environment, understanding of Agile delivery practices, alongside broad knowledge of engineering roadmaps, infrastructure principles, and operational service models, Proven experience engaging at Executive and senior stakeholder level, with the ability to influence outcomes, manage dependencies, escalate risks, and reinforce accountability to meet delivery and operational deadlines
Nice to Have
Demonstrated ability to manage complex, multi-stakeholder delivery and transition environments, driving outcomes through structured governance, collaboration, and clear ownership, Experience using delivery, service management, and reporting tooling such as ServiceNow and LCT (Lean Control Tool), alongside Jira, Confluence, SharePoint, MS Teams, Excel, and data visualisation tools to support service governance and decision-making, understanding of risk management, regulatory compliance, and operational resilience expectations, including delivery within strict scope, regulatory, and timing constraints (e. g. Operational Risk aligned initiatives)
What You'll Do.
Manage the efficient delivery of large-scale technical projects and capabilities
Collaborate with internal and external stakeholders to understand their needs and expectations throughout the software product lifecycle
resource allocation and improvement of complex technical project capabilities using Agile/Scrum methodologies
Collaborate with customers and business teams to manage and implement customer trails
Collaborate with software engineers
product managers and other engineering teams to deliver high-quality products and features
and mitigate risks associated with technical projects
Manage change requests and communication with stakeholders
Manage vendor relations involved in technical projects
Evaluate and adopt new approaches to improving deliver outcomes
Ensure security services and products are designed
and operated in line with Service Operations/ Management principles
Own the end-to-end service lifecycle for programme/project demand entering the Security Engineering function
Manage ensuring all services are assessed for operability
and support readiness before go-live
Ensure security services are designed to meet defined business and service outcomes
Support and enhance Run-the-Bank security capabilities
and controlled transition of new or materially changed security products and services into live operational delivery
Ensure all services are fully operationally accepted
appropriately governed
How You'll Work.
Team & Collaboration
Collaborate with internal and external stakeholders; Collaborate with customers and business teams; Collaborate with software engineers, quality teams, product managers and other engineering teams; Collaborate closely with other functions/ business divisions; Lead a team performing complex tasks; Lead collaborative assignments and guide team members; Consult on complex providing advice to People Leaders; Perform work that is closely related to that of other areas; Collaborate with other areas of work; Work closely with engineering, operations, risk, and business stakeholders
Communication Scope
Communicate complex information; Influence or convince stakeholders to achieve outcomes
Process & Methodology
Management of the delivery of complex technical project capabilities, Agile/Scrum methodologies for planning, stand-ups, demos, retrospectives and the execution of sprints, Management of change requests, Management of vendor relations, Technical delivery management, Delivery management, Transition management, Project lifecycle management, Programme management
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