Octopus by RTG
ServiceDesignManager
“Service Design Manager at Octopus by RTG. Skills: Service design, Customer experience, Design strategy. Lead service design engagements. Define service design strategies”
What You'll Achieve.
Deliver customer-centric solutions; Create business impact
What You'll Do.
Lead service design engagements
Define service design strategies
Conduct qualitative research
Oversee quantitative research
Develop service blueprints
Develop customer journey maps
Develop ecosystem maps
Develop operating models
Develop experience principles
Facilitate executive workshops
Facilitate co-creation sessions
Facilitate stakeholder alignment
Identify service gaps
Identify operational inefficiencies
Identify innovation opportunities
Lead prototyping of service concepts
Test service concepts
Collaborate with business consultants
Collaborate with researchers
Collaborate with UX/UI designers
Collaborate with process designers
Collaborate with technology teams
Define success metrics
Define measurement frameworks
Mentor junior service designers
Coach junior service designers
Advocate human-centered design
Foster customer-centric culture
How You'll Work.
Team & Collaboration
Client projects; Project teams
Communication Scope
Storytelling; Presentation skills
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