Methods Business and Digital Technology
IT Services Consultancy
ServiceDesign&Introduction-ITIL
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Design & Introduction - ITIL at Methods Business and Digital Technology. Skills: Service Design, Service Introduction, ITIL Processes. Create service designs. Design ITIL based service support models”
Industry & Context.
What They're Looking For.
Must Have
Proven track record in Service Design and Introduction, ITIL Foundation Certificate minimum, Experience in case management toolsets, Excellent working knowledge of Microsoft Office, Proven experience communicating with stakeholders
Nice to Have
Service Design Lifecycle module preferable
What You'll Do.
Create service designs
Design ITIL based service support models
Ensure adherence to standard models
Consider service non-functional requirements
Document supplier responsibilities
Coordinate between projects
Update Service Catalogue
Ensure service designs follow standard approach
Identify Operational Level Agreements
Identify underpinning contracts
Create standard Service Designs
Create Service sheets
Create user-facing service collateral
Document process flows
How You'll Work.
Team & Collaboration
Projects; Suppliers; Service Operations; Live services teams
Full Job Description
**Methods Business and Digital Technology Limited** Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future. Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. **Role Description** Candidates must have a strong track record of performing a Service Design and Introduction role, ideally with a proven knowledge and understanding of how these align with ITILprocesses. Responsible for the planning and coordination of resources to ensure that services are effectively transitioned into service operation and that any changes to live services or retirements from live service are controlled. **Requirements** * Responsible for the creation of service designs in accordance with the agreed service level targets * Responsible for the design and documentation of ITIL based service support models * Contributes to the efficiency & effectiveness of service delivery by ensuring the adherence to discrete standard models and the consideration of service-related non-functional requirements dur
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