Methods Business and Digital Technology
IT Services Consultancy
ServiceDesign&IntroductionITIL
“Service Design & Introduction - ITIL at Methods Business and Digital Technology. Skills: Service Design, Service Introduction, ITIL Processes. Create service designs. Design ITIL based service support models”
Industry & Context.
What They're Looking For.
Must Have
Proven track record in Service Design and Introduction, ITIL Foundation Certificate minimum, Experience in case management toolsets, Excellent working knowledge of Microsoft Office, Proven experience communicating with stakeholders
Nice to Have
Service Design Lifecycle module preferable
What You'll Do.
Create service designs
Design ITIL based service support models
Ensure adherence to standard models
Consider service non-functional requirements
Document supplier responsibilities
Coordinate between projects
Update Service Catalogue
Ensure service designs follow standard approach
Identify Operational Level Agreements
Identify underpinning contracts
Create standard Service Designs
Create Service sheets
Create user-facing service collateral
Document process flows
How You'll Work.
Team & Collaboration
Projects; Suppliers; Service Operations; Live services teams
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