ServiceDeliveryTechnician

Overview Put your expertise in service delivery operations and superior customer service skills to use at our Redlands headquarters! This is a great opportunity to further develop your knowledge of desktop/service desk support technologies and provide innovative customer-based solutions in a dynamic environment. Responsibilities Resolve request/issues in person and remotely via phone support, IM, or email Monitor and maintain service queue based on established service level agreements Remain current on technical problems and resolutions within the hardware industry as they relate to our environment Assist with testing and evaluating various software applications in support of future deployments Troubleshoot and repair desktop technologies, printers, and handheld devices Assist with departmental moves, adds, and changes Assist with maintaining up-to-date documentation within service desk knowledge base Coordinate with colleagues the appropriate configuration, set up, and delivery of computer-related equipment and software Requirements 2+ years of relevant experience Experience with helpdesk and/or end user support Excellent communication and customer service skills Ability to troubleshoot and recommend solutions Ability to work effectively in a fast-paced team environment as well as independently Desktop/Laptop hardware and software support Ability to lift up to 50 pounds Team player High school diploma or equivalent Recommended Qualifications Bachelor's degree preferred Experience with Exchange, VPN, Active Directory, and Office Products A+ or similar certification #LI-TM1 #LI-onsite Total Rewards Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 64 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and profession