Silverchain
Community/Aged Care
ServiceDeliveryTeamLeader
“Service Delivery Team Leader at Silverchain. Skills: People leadership, Client service, Team management. Provide coaching, leadership and direction to the team. Achieve exceptional client service”
What You'll Achieve.
Achieving exceptional client service; Recognizing performance gaps early; Addressing performance gaps constructively
Industry & Context.
Problem-solving skills
Must be based in the Adelaide region, Some travel into the office in Keswick is also required, Most of your time will be spent on the road with your team, When required, you may be able to work from home, Complete a National Police check, Work Rights check, Confirm COVID-19 vaccination status
What They're Looking For.
Must Have
Previous experience managing a large team within the Community/Aged Care industry, Demonstrated people leadership experience, High-level interpersonal skills, Exceptional time management skills, A focus on safety first
Nice to Have
Relevant qualifications (or equivalent experience) in Leadership plus Training and Assessment
What You'll Do.
leadership and direction to the team
Achieve exceptional client service
Develop staff including recruitment
Perform administrative tasks
Drive positive change
Ensure compliance is maintained
Work closely with Human Resources team
Manage and escalate employee-related matters
Collaborate with multiple departments and stakeholders
Work autonomously from home
Be out in the field with team members
Answer calls from field workers
Offer first call resolution
How You'll Work.
Team & Collaboration
Collaborate with multiple departments and stakeholders; Work closely with the Human Resources team
Communication Scope
Ability to communicate across all levels
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