LightEdge Solutions
Tech / AI / Software
ServiceDeliveryProjectManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Service Delivery Project Manager at LightEdge Solutions. Skills: Project Management, Cloud Ecosystem, Customer Service, Communication. Provide courteous and professional coordination of Lightedge deployment services. Work directly with customers and internal resources on complex projects within the public cloud ecosystem, AWS and Azure”
What You'll Achieve.
Ensure all tasks are delivered on-time for all service delivery projects; Meeting the customer’s needs and expectations
Industry & Context.
Exceptional customer service troubleshooting and problem-solving skills
Minimum 40 hours per week required
What They're Looking For.
Must Have
3-5 years of project management related experience, 2-year technical degree or equivalent work experience, Exceptional customer service troubleshooting and problem-solving skills, Excellent communication and interpersonal skills for work in a collaborative team environment, Capable of managing multiple projects simultaneously, Ability to multi-task and operate with minimal supervision, adjusting priorities accordingly, Able to maintain professional demeanor under stress, Demonstrated willingness to learn and adapt to changes
Nice to Have
Industry certifications or training in any of the following areas of expertise or similar vocationals: PMP or CAPM ITIL Six Sigma AWS Certification Microsoft Azure Certification
What You'll Do.
Provide courteous and professional coordination of Lightedge deployment services
Work directly with customers and internal resources on complex projects within the public cloud ecosystem
Guide the actions and work of specialists and engineers
Verify that work is completed on-time and meeting the customer’s needs and expectations
Focus on public cloud related projects and interacting closely with cloud engineers
Ensure all tasks are delivered on-time for all service delivery projects
Effectively manage and respond to changing scope and schedule
Manage resource availability and task assignments in coordination with customers
Perform initial project discovery
Handle administrative tasks for new customer account setup
Collaborate with Sales Engineering to define scope and objectives
Develop project plans as needed on strategic accounts and initiatives
Provide project reporting and documentation through weekly status meetings
Coordinate multi-person teams across different organizational groups
Review project plan and deliverables through internal coordination meetings
Lead client facing meetings
Resolve and/or escalate issues in a timely manner
Ensure project documents are complete
current and stored appropriately
Communicate difficult and/or sensitive information with tact
Communicate effectively with clients to set and manage expectations
Actively develop and update processes and identify inefficiencies through continuous group and self-led improvement initiatives
Coordinate accurately and timely with accounting to control billing and term start dates
Act on challenges and make business decisions on behalf of Lightedge Service Delivery
How You'll Work.
Team & Collaboration
Working directly with customers and internal resources; Guiding the actions and work of specialists and engineers; Interacting closely with cloud engineers; Coordination of multi-person teams across different organizational groups; Review of project plan and deliverables through internal coordination meetings; Collaborate with Sales Engineering; Work in a collaborative team environment
Communication Scope
Excellent communication and interpersonal skills; Communicate difficult and/or sensitive information with tact; Effective communication with clients to set and manage expectations
Process & Methodology
Project Management, Service Delivery Project Management, Develop project plans, Manage scope and schedule, Manage resource availability and task assignments, Project reporting and documentation, Coordinate teams, Resolve and/or escalate issues, Ensure project documents are complete, current and stored appropriately
Full Job Description
## Description LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs. If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility. ## Lightedge’s Service Delivery Project Manager will provide courteous and professional coordination of Lightedge deployment services while working directly with customers and internal resources on complex projects within the public cloud ecosystem, AWS and Azure. Project Managers help guide the actions and work of specialists and engineers, verifying that work is completed on-time and meeting the customer’s needs and expectations. This position will work within the Lightedge Cloud Center of Excellent (CCoE) focusing on public cloud related projects and interacting closely with cloud engineers. Responsibilities Ensure all tasks are delivered on-time for all service delivery projects Effectively manage and respond to changing scope and schedule Management of resource availability and task assignments in coordination with customers, partners, and Lightedge Customers Initial project discovery Administrative tasks for new customer account setup Collaborate with Sales Engineering to define scope and objectives Develop project plans as needed on strategic accounts and initiatives Project reporting and documentation through weekly status meetings Coordination of multi-person teams across different organizational groups Review of project plan and deliverables through internal coordination meetings Lead client facing meetings Resolution and
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