Phamily
Healthcare
ServiceDeliveryOptimizationConsultant
Neural analysis suggests this role is
optimal for Senior candidates.
“Service Delivery Optimization Consultant at Phamily. Skills: Client Engagement, Performance Optimization, Change Management. Lead client implementations. Influence provider behavior”
What You'll Achieve.
Drive measurable clinical and financial outcomes; Ensure programs deliver measurable results; Relentlessly pursue measurable clinical and financial outcomes; Drive program expansion; Deepen account relationship; Improve financial and clinical outcomes; Deliver a consistent and high-performing client experience; Scale across programs
Industry & Context.
Develop actionable insights
75% travel (local and across different states)
What They're Looking For.
Must Have
Bachelor’s degree in healthcare administration, public health, business, nursing, or related field., 5+ years of experience in enterprise healthcare partnerships, population health, or value-based care, with a demonstrated track record of driving clinical/financial outcomes and growing strategic accounts., Proven experience driving performance, revenue targets, net retention rates, or program growth., Experience coordinating or overseeing service delivery to clients or through external vendors., Experience managing complex, multi-stakeholder environments across clinical and executive audiences., Excellent communication, facilitation, and relationship-building skills., Ability to operate with ownership in fast-paced, evolving environments., Ability to interpret performance data and develop actionable insights.
Nice to Have
Experience with provider groups, ACOs, or health systems., Familiarity with EHR workflows and care management platforms.
What You'll Do.
Lead client implementations
Influence provider behavior
Own program performance
Drive continuous optimization
Drive provider adoption
Manage client relationships
How You'll Work.
Team & Collaboration
Partner with sales, product, clinical, and analytics teams; Collaborate with internal teams and clients
Communication Scope
Excellent communication; Facilitation; Relationship-building
Process & Methodology
Oversee delivery
Full Job Description
Service Delivery Optimization Consultant - Chicago, IL Location: Chicago, IL Job Type: 75% travel (3-4 days a week, local and across different states where the client has sites), 25% remote Job Reports To: Director of Service Delivery Two different comp levels: Engagement Manager OTE up to $210,000 About Jaan Health/Phamily Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients. Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com. Role Description The Engagement Manager leads health systems and physician groups through the successful implementation and ongoing growth of full-service care management programs for large patient populations. This role manages relationships with clients, oversees delivery through internal teams and our clients, and ensures that programs drive measurable clinical and financial outcomes. You will act as a strategic partner to clients, leading implementations, influencing provider behavior, and optimizing workflows to ensure programs deliver measurable results. This role requires strong business acumen, comfort operating in ambiguity, and the ability to hold stakeholders accountable across clinical, operational, and executive teams. Key Responsibilities Client Engagement & Relationship Management Own
Applying for this Service Delivery Optimization Consultant role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Phamily?
Real rants from real employees. Read before you apply.