Rolls-Royce
ServiceDeliveryManager-On-WingServices
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Delivery Manager - On-Wing Services at Rolls-Royce. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. day-to-day activity of the flight technician staff in both the engine shop and field environments. development and growth of both current and future flight technicians”
What You'll Achieve.
meeting financial goals; maintaining customer satisfaction; business development; achieve KPIs; profitability; workforce productivity
Industry & Context.
travel domestically up to 25%
What They're Looking For.
Must Have
Associate degree with 7+ years of experience in aerospace, Bachelor's degree with 5+ years of experience in aerospace, Master's degree with 3+ years of experience in aerospace, JD/PhD, 9+ years of experience in aerospace in lieu of a degree, U. S. Citizen or U. S. Permanent Resident
Nice to Have
Substantial understanding and knowledge of the range of products, systems, their functionality and applications, within the Rolls-Royce services environment, Understanding of engineering principles, methods and procedures appropriate to a specialist work environment, Experience managing multi-disciplinary teams with a background in aviation, Working knowledge of Microsoft office with experience administering both internal and external audits, Supervisory / leadership experience working in a dynamic customer-facing environment and meeting customer requirements
What You'll Do.
day-to-day activity of the flight technician staff in both the engine shop and field environments
development and growth of both current and future flight technicians
meeting financial goals while maintaining customer satisfaction and business development
sales and customer relations in all forecasting and budgeting in coordination with the finance teams
Manage Operational costs to remain within budgets
Collation and analysis of OWS KPIs
and where necessary drive change to achieve KPIs
Line management responsibility of OWS Business support team
Ensure accurate invoicing of work performed by OWS
Manage Capital Expenditure and Asset management
evaluate and develop new business opportunities with focus on profitability and workforce productivity
creation and enforcement of long-term agreements and contracts with external customers
vendors and business units
Overall management of the SIOP process to include creation
performance monitoring
and feedback to the business on SIOP accuracy
Manage cost reduction plan for OWS activity
Provide input such as industry trends
competitor and market information to aid in determining future business strategy
Act as OWS representative in business unit program management activity to include creation of continuous improvement program plans
Assist sales team on Business evaluations
BE's and refund approvals
How You'll Work.
Team & Collaboration
working in unison with the head of OWS, the directory of quality and business manager; Represent all OWS, sales and customer relations in all forecasting and budgeting in coordination with the finance teams; Line management responsibility of OWS Business support team; Management, creation and enforcement of long-term agreements and contracts with external customers, service providers, vendors and business units; Act as OWS representative in business unit program management activity; Assist sales team on Business evaluations, costs center budgets, approvals for CA's, BE's and refund approvals
Process & Methodology
business unit program management activity, creation of continuous improvement program plans
Full Job Description
## **Job Description** **Job Title:** Service Delivery Manager – On-Wing Services **Working Pattern:** Onsite **Working Location:** Indianapolis, IN An exciting opportunity for a service delivery manager for On-Wing Services (OWS) has arisen in for our Indianapolis, IN location. The service delivery manager will report directly to the operations manager while working in unison with the head of OWS, the directory of quality and business manager. You will be responsible for the day-to-day activity of the flight technician staff in both the engine shop and field environments as well as the development and growth of both current and future flight technicians employed by On-Wing Services. The service delivery manager will play a key role in meeting financial goals while maintaining customer satisfaction and business development. In this role, you will travel domestically up to 25%. **Why Rolls-Royce?** Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting and connecting people everywhere. At Rolls-Royce, we are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, giving you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics. **What you will be doing:** * Represent all OWS, sales and customer relations in all forecasting and budgeting in coordination with the finance teams * Manage Operational costs to remain within budgets * Collation and analysis of OWS
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