Centorrino Technologies
Information Technology and Services
ServiceDeliveryManager(NV2Cleared)
“Service Delivery Manager (NV2 Cleared) at Centorrino Technologies. Skills: Service Delivery Management, Stakeholder Management, Continuous Improvement. Manage end-to-end service delivery. Act as key point of contact for stakeholders”
What You'll Achieve.
ensure services meet agreed performance standards and business outcomes; drive continuous service optimisation initiatives; minimising business disruption; maintaining stakeholder communication; contribute to operational resilience initiatives; support operational and strategic decision-making
Industry & Context.
problem-solving skills
NV2 Security Clearance, Vulnerable People / Working with Children Check (WWCC), Police Check
What They're Looking For.
Must Have
Demonstrated experience in Service Delivery Management within complex enterprise or government environments, stakeholder engagement and relationship management skills across technical and business teams, Experience managing technology services, service performance, and operational support functions, Proven ability to drive continuous improvement and business process optimisation initiatives, Sound understanding of IT service management frameworks and operational governance practices, Experience coordinating cross-functional teams and third-party service providers, communication, problem-solving, and organisational skills, Ability to operate autonomously and exercise professional judgement in fast-paced environments, Experience supporting business continuity, incident management, and change management activities, An active NV2 Security Clearance is required for this position
Nice to Have
Vulnerable People / Working with Children Check (WWCC), Police Check
What You'll Do.
Manage end-to-end service delivery
Act as key point of contact for stakeholders
Lead service transition activities
Monitor service performance
Coordinate internal and external service providers
Ensure services comply with security
and technology standards
Manage planned and unplanned changes
Support incident response activities
Lead development and testing of business continuity
How You'll Work.
Team & Collaboration
Act as a key point of contact for stakeholders, customers, vendors, and delivery teams; Coordinate internal and external service providers to ensure integrated and efficient service delivery; Experience coordinating cross-functional teams and third-party service providers
Communication Scope
communication skills
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