Experian
Financial Services
ServiceDeliveryManager(m/f/d)
“Service Delivery Manager (m/f/d) at Experian. Skills: Service delivery, Client management, Team leadership. Be the primary delivery owner for DACH clients. Manage delivery prioritization and decision-making”
What You'll Achieve.
Ensure high-quality execution for our clients; Take ownership of delivery performance; Customer satisfaction; Commercial outcomes; KPI achievement; Margin protection; Cost awareness; Performance and outcomes
Industry & Context.
What They're Looking For.
Must Have
Demonstrated responsibility for end-to-end service delivery within a market or regional setup in a matrix organization, 5+ years of experience leading delivery teams, including accountability for performance, development and engagement, Commercial understanding, including ownership of delivery performance, cost control, and margin awareness, Experience working with clients and being a trusted counterpart during delivery and escalation situations, Confidence collaborating with senior partners across sales, architecture, and operations in a matrixed organisation, Structured, with the ability to balance client needs, delivery quality, and results, Experience working in agile and hybrid delivery environments, Fluent in German and English
What You'll Do.
Be the primary delivery owner for DACH clients
Manage delivery prioritization and decision-making
Lead escalations and senior client communications
Be accountable for end-to-end delivery performance
Ensure delivery readiness
and post-production support
Oversee delivery-related commercial outcomes
Plan and manage regional capacity and resource allocation
Guide market-level improvements
Directly manage the delivery team
Take ownership of people leadership topics
Create clarity on priorities
How You'll Work.
Team & Collaboration
Collaborating with senior partners across sales, architecture, and operations in a matrixed organisation
Communication Scope
Senior client communications
Process & Methodology
Risk management, Resource planning
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