Experian
Financial Services
ServiceDeliveryManager(m/f/d)
“Service Delivery Manager (m/f/d) at Experian. Skills: Service Delivery, Client Management, Team Leadership. Be the primary delivery owner for DACH clients. Manage delivery prioritization and decision-making”
What You'll Achieve.
high-quality execution for our clients; delivery performance; customer satisfaction; commercial outcomes; KPI achievement; margin protection; cost awareness
Industry & Context.
Structured, analytical mindset
What They're Looking For.
Must Have
Demonstrated responsibility for end-to-end service delivery within a market or regional setup in a matrix organization, 5+ years of experience leading delivery teams, including accountability for performance, development and engagement, commercial understanding, including ownership of delivery performance, cost control, and margin awareness, Experience working closely with clients and acting as a trusted counterpart during delivery and escalation situations, Confidence collaborating with senior stakeholders across sales, architecture, and operations in a matrixed organisation, Structured, analytical mindset with the ability to balance client needs, delivery quality, and business outcomes, Fluent in German and English
Nice to Have
Experience working in agile and hybrid delivery environments is an advantage
What You'll Do.
Be the primary delivery owner for DACH clients
Manage delivery prioritization and decision-making
Lead escalations and senior client communications
Be accountable for end-to-end delivery performance
Ensure delivery readiness
and post-production support
Oversee delivery-related commercial outcomes
Plan and manage regional capacity and resource allocation
Guide market-level improvements
Directly manage the delivery team
Take ownership of people leadership topics
Create clarity on priorities
How You'll Work.
Team & Collaboration
Collaborating with senior stakeholders across sales, architecture, and operations in a matrixed organisation
Communication Scope
senior client communications
Process & Methodology
risk management, governance
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