Airbus Helicopters UK Ltd
Aerospace
ServiceDeliveryManager(HEMS)
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“Service Delivery Manager (HEMS) at Airbus Helicopters UK Ltd. Skills: Service delivery, Maintenance projects, Operational performance. Lead delivery Civil Helicopter Maintenance Projects. Ensure delivery maintenance contracts”
What You'll Achieve.
Deliver contracts schedule cost quality; Maximize value-added business practices; Minimize non-value-added practices
Industry & Context.
Analytical skills; Problem-solving skills; Data-driven decision making
DBS check required, SC clearance eligible, Export Compliance Regulations awareness
What They're Looking For.
Must Have
Extensive experience technical/commercial aerospace roles, Bachelor's degree Engineering/Operations/Business, Master's degree Engineering/Operations/Business
Nice to Have
Experience managing Airbus helicopter customers, Experience HEMS/Private programme delivery
What You'll Do.
Lead delivery Civil Helicopter Maintenance Projects
Ensure delivery maintenance contracts
Ensure end-to-end flow customer contract
Facilitate multi-functional delivery team
Align value stream approach
Drive day-to-day delivery KPIs
Manage production project budgets
Manage allocation budget manhours
Monitor daily progress
Solve operational problems
Support cost controller reporting
Coordinate costs accurately
Manage emergent work requirements
Ensure seamless cross-functional integration
Perform daily progress reviews
Monitor progress against performance
Take appropriate actions
Escalate issues for resolution
Conduct analysis SQCDP reporting
Report work in progress
Compile data pool completed projects
Analyze performance cost issues
Identify recurring trends
Improve charge-out rates
Support future bid development
Liaise with CSM maintain dialogue
Produce customer reports
Drive continuous improvement initiatives
Identify opportunities improve satisfaction
Implement lean methodologies
Identify time cost savings
How You'll Work.
Team & Collaboration
Multi-functional delivery team; Cross-functional integration; Delivery Team progress reviews
Communication Scope
Customer reporting; Conference calls; In-person visits
Process & Methodology
Complex project management
Full Job Description
****Job Description:**** About our Team... Airbus Helicopters is the world’s largest helicopter manufacturer and the company’s site at Oxford Airport is Britain’s civil helicopter hub. AHUK offers considerable experience in helicopter sales, bespoke completions, maintenance, CAMO and spares support. Its in-house engineering capabilities include design, customisation, installation, flight-testing and certification, as well as technical support, maintenance, training and the supply of spares for civil and military applications. AHUK is also the MoD’s chosen provider of helicopters and maintenance for the UK Military Flight Training System located in RAF Shawbury (Shropshire) and RAF Valley (Anglesey). Description/Overall Purpose of the Job Reporting to: Head of Services Delivery We are seeking an experienced and dynamic candidate to provide leadership for the delivery of our Civil Helicopter Maintenance Projects with a primary focus on Helicopter Emergency Medical Services (HEMS), Private & Business, and National Resilience (non-NPAS). The Service Delivery Manager (SDM) for Civil Helicopter Maintenance Projects is one of three new SDM roles responsible for ensuring delivery of base and off-site maintenance contracts to schedule, cost and quality. Reporting to the Head of Services Delivery (Hd SD), the SDM shall ensure an end-to-end flow from customer contract through to handover of the aircraft back to the customer. You will facilitate a multi-functional delivery team formed as a matrix organisation, aligning a value stream approach to drive the day-to-day delivery of KPIs defined by the contract and as directed by the Hd SD. The service-delivery matrix organisation will comprise personnel from MRO, Materiel Management, CAMO, Customer Support Managers (CSMs), Commercial, Finance, Tech Support, PMO and Aircrew. The SDM will also be supported by a cost controller and the MRO Production Planning Engineer. Key responsibilities of the SDM for Civil Helicopter Maintenance P
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