KEYES
Technology
ServiceDeliveryManager(FR/NL)
“Service Delivery Manager (FR/NL) at KEYES. Skills: Service Delivery, SLA Management, ITIL. Guarantee service quality. Guarantee service conformity”
Industry & Context.
Analytical capacity
What They're Looking For.
Must Have
Master's in IT, 5+ years IT experience, Operational French, Operational Dutch, Operational English, Project Management experience
Nice to Have
Master's in economics, Master's in management, Service management certification
What You'll Do.
Guarantee service quality
Guarantee service conformity
Write service contract
Ensure client satisfaction
Maintain proactive client contact
Identify new client needs
Analyze SLA deviations
Implement service improvement plans
Participate in incident management
Participate in change management
Participate in problem management
How You'll Work.
Team & Collaboration
Operational teams; Commercial team
Communication Scope
Client communication
Process & Methodology
Project Management
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