Deutsche Telekom IT Solutions
IT and telecommunications
ServiceDeliveryManager-Experienced
Neural analysis suggests this role is
optimal for mid candidates.
“Service Delivery Manager - Experienced at Deutsche Telekom IT Solutions. Skills: Service delivery, Vendor management, Process management. Support analysis of business requirements. Document business requirements”
Industry & Context.
Analytical mindset
What They're Looking For.
Must Have
Written and verbal communication skills in English (C1), German language skills at minimum B1 level, Basic understanding of IT processes, Basic understanding of business analysis methods, Basic understanding of documentation practices, Interest in telecommunications technologies, Interest in IT solutions, Analytical mindset, Willingness to learn complex business processes, Willingness to learn complex technical processes, Good communication skills, Good teamwork skills, Ability to work effectively in an international environment, Ability to work effectively in a multicultural environment, Structured working style, Reliable working style
Nice to Have
General understanding of networking, General understanding of cloud technologies, General understanding of WAN environments, First professional experience in IT, First professional experience in telecommunications, First professional experience in business analysis, First professional experience in project support, Experience working in agile organizational structures, Experience using common collaboration tools, Experience using project management tools, Experience working with international providers, Experience working with international suppliers
What You'll Do.
Support analysis of business requirements
Document business requirements
Assist in analysis of business processes
Assist in visualization of business processes
Contribute to feasibility analyses
Support preparation of functional specifications
Support preparation of technical documentation
Contribute to cost-benefit evaluations
Assist in coordinating technical implementation
Assist in coordinating testing
Assist in coordinating acceptance activities
Support project-related activities
Support project documentation
Work closely with business teams
Work closely with technical teams
Ensure international production capability
Support product development
Develop concepts for license management
Implement international service-enabling functions
Conduct technical contract negotiations
Ensure international end-to-end logistics
Ensure international service chain
Manage hardware performance
Manage CPE field service performance
How You'll Work.
Team & Collaboration
Internal teams; Stakeholders; Relevant departments; External partners; Business teams; Technical teams; International environment; Multicultural environment
Communication Scope
Written communication; Verbal communication
Process & Methodology
Project support, Agile organizational structures, Scrum, Kanban
Full Job Description
Ranked as Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team. The Global Vendor Services (GVS) squad is responsible for: * Ensuring international production capability for CPE services and international access * Supporting product development with international expertise * Developing concepts for license management and implementing international service-enabling functions * Managing suppliers through effective vendor management * Conducting technical contract negotiations with providers * Ensuring the international end-to-end logistics and service chain, including the performance management of hardware and CPE field service providers Key Responsibilities In this role, you will: * Support the analysis and documentation of business requirements in close collaboration with internal teams and stakeholders * Assist in the analysis and visualization of business processes, with a strong focus on usability and operational needs * Contribute to feasibility analyses based on existing systems and data structures * Support the preparation of functional specifications and related technical documentation * Contribute to cost-benefit evaluations within the scope of assigned tasks * Assist in coordinating technical implementation, testing, and acceptance activities together with relevant departments and external partners * Support project-related activities and documentation * Wor
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