ServiceDeliveryManager-EMEA,eeroCustomerSupport

At eero, we pride ourselves on providing every customer an exceptional experience. Our mission is to make technology in homes and businesses just work — through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of small business solutions and smart homes by designing our own hardware, enabling it with seemless software, and tying it all together to the cloud. As a Service Delivery Manager — EMEA in the eero Customer Support team, you will own the end-to-end support experience for customers across the EMEA region. eero's mission is to make technology in homes and businesses just work — through fast, reliable, secure connectivity. You'll lead internal teams and manage in-region vendor performance, driving consistency and cultural relevance across multiple countries. You'll develop and engage a team of exceptionally talented supervisors, agents, and vendor partners — owning regional performance through Key Performance Metrics and service delivery quality. This is a high-impact leadership role where you'll shape how millions of EMEA customers experience eero, while building the operational frameworks that scale with our growth. Key job responsibilities As a Service Delivery Manager — EMEA in the eero Customer Support team, you will drive a best-in-class customer experience across multiple countries, ensuring consistency, cultural relevance, and operational excellence at scale. You'll assess team performance through data-driven insights, identify high-impact contributors, and take meaningful action to recognise achievements and address gaps. Your leadership will directly shape the quality of service our customers receive across the region. You'll lead coaching, professional development, and training programmes that enable agents and supervisors to continuously raise the bar. Partnering closely with Vendor teams and Quality Managers, you'll analyse quality trends, implement improvement st