Version 1
Technology
ServiceDeliveryManager
“Service Delivery Manager at Version 1. Skills: Service Delivery Management, Customer Relationship Management, Financial Forecasting, Service Improvement. Produce customer and internal service reporting. Conduct regular reviews with customers”
What You'll Achieve.
Achieve customer satisfaction targets
Industry & Context.
Analytical skills
What They're Looking For.
Must Have
8+ years in Service Delivery Management, Fluency in English, Proven experience in customer service and relationship management, Analytical abilities, Track record of driving revenue opportunities, Ability to work within a process-driven environment, Experience in monthly forecasting of financials, ITIL v4 certified
Nice to Have
Skills in Service Design, Skills in Service Operations, Skills in Service Transition
What You'll Do.
Produce customer and internal service reporting
Conduct regular reviews with customers
Oversee invoicing and financial aspects of assigned accounts
Perform monthly forecasting of project costs and revenue
Understand gaps and put corrective measures in place
Ensure ISO20000 compliance and best practices
Identify and implement continual service improvement initiatives
Manage business risk and ensure business continuity
Achieve targets and drive improvement initiatives
Explore and drive opportunities for new or additional
How You'll Work.
Team & Collaboration
Work with customers; Work with Service Delivery Team; Work with Technical Consultants
Communication Scope
Verbal communication; Written communication
Applying for this Service Delivery Manager role?
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